One post tagged with "AI Testing"

Chatbots have changed the way users interact with software. Instead of clicking through rigid workflows, users now type questions, give instructions, ask for summaries, request charts, upload files, and expect intelligent responses. This shift has created a new testing problem that traditional automation tools were never designed to solve.

For years, teams have relied on tools like Selenium and Playwright to test web applications. These tools work well when the application behaves in a mostly deterministic way. A button click should open a modal. A form submission should show a success message. A table should contain a certain row. In these cases, testers can depend on locators, assertions, and exact text matching.

But chatbot testing is different.